Shipping policy

SHIPPING POLICY

Last updated: July 2026

At Opaline Organics, we work directly with carefully selected South African producers. Every order is prepared with care and shipped directly from the producer to ensure freshness, quality, and authenticity.

Shipping Area

We currently ship exclusively within South Africa.

Processing Time

Orders are typically processed within 1–3 business days after payment has been received.

Shipping Time

Estimated delivery times are:

• Major metropolitan areas: 2–5 business days
• Regional and remote areas: 3–7 business days

Please note that delivery times are estimates and may vary depending on the courier, weather conditions, or public holidays.

Shipping Costs

• Standard Shipping: R99
• Free Shipping on orders over R750

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email including tracking information, where available.

Multiple Shipments

As our products are shipped directly from individual producers, your order may arrive in more than one parcel if it contains products from different producers. There are no additional shipping charges for split shipments.

Delivery Address

Please ensure that your shipping address is complete and accurate before placing your order. We cannot be held responsible for delays or failed deliveries resulting from incorrect address information.

Damaged or Lost Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery or the expected delivery date at:

hello@opaline-organics.co.za

We will work with you and the shipping provider to resolve the issue as quickly as possible.

Questions

If you have any questions regarding shipping, please contact us:

hello@opaline-organics.co.za
+41 76 417 41 45